Virtual Concierge

A digital communication platform that allows the guest to communicate with the hotel before, during and after their stay.

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Everything in one place​

Digitalise, transform and enhance the guest experience with everything they need is in one place.

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Before the stay

Make the most of pre-stay opportunities by offering information and services to your guests before they arrive.

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Get Instant answers

The AI powered Chatbot gives your guests instant answers to their most common questions 24/7 in their chosen language.

The Chatbot also helps the the guest to find exactly what they are looking for. All they have to do is ask.

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Anywhere Service

Why restrict the delivery to just the room? With the Virtual Concierge guests can select where to have their order delivered, meaning that they can order food to their room or a cocktail by pool.

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Cross-selling & Up-selling

Turn every interaction into an opportunity.

Increase your revenue by offering up-selling and cross-selling opportunities which can be tailored to the guests needs. Recommend services and items that your guests want based on the reservation status or profile.

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Housekeeping

Allow your guest to schedule their room clean, order amenities or even choose from the digital pillow menu.

The Virtual Concierge is the modern solution to this service which allows the guest to use their mobile phone to access all the housekeeping services.

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Get creative with your content

The content management system (CMS) allows you to configure every aspect of the Virtual Concierge.

Its simple to use so it’s has never been easier to give your guests up-to-date information, offers and updates.

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Get Powerful insights

Every interaction with the Virtual Concierge collects valuable data . This data provides valuable insights to help understand the behavior of your guests and predict trends.

When you know the needs of your guests, it is much easier to exceed their expectations.

Why Virtual Concierge

Hotels are facing new challenges, more demanding guests and changing consumer behaviour. Here are some of the top benefits of implementing the Virtual Concierge.

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Increase the guest satisfaction

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Increase in-room revenue

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Reduce operational costs

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Reduce service delivery times

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New digital business models and revenue streams

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Contactless Guest Journey to Limit human interaction

We are looking for hotel partners that understand the benefits of a successful Virtual Concierge implementation in their hotel, are willing to share their experience and become important influencers in the solution.

Early adopters will receive free installation, a dedicated team for onboarding and up to 3 months usage for free.

  • Dedicated resources assigned including a project manager.

  • Implementation at no cost.

  • Chatbot training during the length of the trial.

  • Up to 3 month free trial.

The Briguest
Guest
Experience

Request a demo

We understand that every hotel is different, so we offer a free personalised demonstration where we will show you all the features of Briguest.

To book your demo, simply use the “Request a Demo” button and choose the date and time that best suits you. You’ll receive an email confirmation with the link to the virtual demo.

Early adopter program

Do you want more information?

Download our brochure!

Things to do

Help your guests get more out of their stay by informing them digitally what’s on offer nearby.

Things to do

Use the Virtual Concierge to let your guests know what they can do around the property.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your backoffice system does not have this feature.

Checkin

Guests can start preparing for their stay from day one, using the online check-in process to check their details and upload their identification information

Checkout

Information on your stay

The Virtual Concierge can integrate into most modern reservation systems, allowing the guest to manage the important information about their stay.

Information about your stay

Get access to the important information about your stay, whenever you need it.

Property portfolio

The customised views allow you to tailor the information based on your unique selling points to help you stand out against the competition.

Property portfolio

With customised views, you can show the information that matters most – the amenities that are included, the location or information on the cleaning protocols used.

Much more

The best way to find out about all the additional features is to request a demonstration and see them for yourself

In the meantime, here are some of the additional features.

The best way to find out about all the additional features is to request a demonstration and see them for yourself.

If you already have a digital service or process that you would like to integrate, talk to us about integration – it brings the Virtual Concierge alive! Most modern digital systems have an API interface that allows us to talk to it such as;

Housekeeping

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Check the status of the room

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Room Service

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Increase your room service revenue by creating special offers that you can update as often as needed.

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkin

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkout

When it’s time to leave, you can perform an online Check-Out.

Information on your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.

Information about your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.