5 benefits of implementing check-in online for your hotel

Online check-in or pre-checkin in hotels is a process increasingly implemented by hotels to improve the guest experience, reduce waiting times and obtain valuable data prior to the guest arrival.

And in the post COVID- 19 era, digitizing processes to minimize physical contact and crowds is a necessity.

For this reason, today we talk about some of the biggest benefits for a hotel when a guest checks-in online.

We will also talk about our technological solution that allows you to:

  • Digitize content and processes
  • Offer all the hotel services and facilities
  • Answer all the most frequently asked questions

Do you want to know how you can get implement this AI powered solution absolutely free for 3 months? Continue reading.

Guests prefer to check-in online

There are numerous advantages for both the hotel and the guest when opting for the online check-in option, find out below what are the five main benefits.

1.- Security and confidence

Making it possible for a guest to check-in online from wherever they are, generating greater security and confidence in these post-COVID-19 times.

It saves time for the hotel and for the guest and give the hotel valuable information about the guests prior to arrival, helping the hotel to prepare the room, offer upgrades and pre-arrival services and speed up the checkin process.

2.- Improves the guest experience

The last thing we want to do after arriving at the hotel is wait in line to checkin.

Some hotels offer a full check-in experience, allowing the guest to go directly to their room after obtaining their key card – either via a Kisok or by using their mobile phone to open the doors.

Saving guests time so they can enjoy every minute of their stay will make them want to repeat the experience.

And if they are a frequent traveller, whether for business or pleasure, being able to use the digital check-in process is a very attractive option.

3.- Promote the hotel services digitally

Promoting all the hotel services and facilities digitally allows the guest to plan their stay more effectively.

A digital platform allows the hotel to update their offerings quickly and easily and with AI.

The content can be personalised to deliver the products and services based on what they have consumed in the past, or more likely to consume based on their profile.

Ordering room service via your mobile phone is becoming increasingly popular and with up-selling and cross-selling opportunities with every interaction.

Hotels can increase their average guest spend while increasing the guest satisfaction.

 4.- Savings and sustainability

Eliminating the use of paper in the guest check-in process through online check-in and digitalisation of content makes the hotel more environmentally friendly.

Also, reduces expenses in consumables such as paper and storage.

Quick alterations to the menus at short notice is now feasible with Chef’s specials or exciting special dishes being communicated to the guests more efficiently.

5.- Productivity improvement

It also optimises staff workloads and can remove some of the burden on front line staff at a time when there are less skilled staff available due to the recovery of the industry.

Customers still place a high value on service, so the hotel industry need adapt by offering a mix of technological solutions and staff interaction.

Digitalising the most common processes allows the staff to dedicate more time to deliver the standout service the guests demand.

The best technological platform for process digitalization

 

At Briguest we offer you a new and exciting technological platform that is powered by artificial intelligence.

The Briguest Virtual Concierge, an intelligent multi-language platform that enables hotels to engage with guests even before they arrive.

It offers personalized content and is able to answer the most common questions.

Guests interact using text or voice with their own devices to access the hotels information and services 24/7.

There are many benefits of using the Virtual Concierge technology solution and you can try it for free! 

Contact us  so we can advise you and tell you more about this solution that will change your hotel for better.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkin

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkout

When it’s time to leave, you can perform an online Check-Out.

Room Service

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Increase your room service revenue by creating special offers that you can update as often as needed.

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Housekeeping

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Check the status of the room

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Much more

The best way to find out about all the additional features is to request a demonstration and see them for yourself

In the meantime, here are some of the additional features.

The best way to find out about all the additional features is to request a demonstration and see them for yourself.

If you already have a digital service or process that you would like to integrate, talk to us about integration – it brings the Virtual Concierge alive! Most modern digital systems have an API interface that allows us to talk to it such as;

Property portfolio

The customised views allow you to tailor the information based on your unique selling points to help you stand out against the competition.

Property portfolio

With customised views, you can show the information that matters most – the amenities that are included, the location or information on the cleaning protocols used.

Information on your stay

The Virtual Concierge can integrate into most modern reservation systems, allowing the guest to manage the important information about their stay.

Information about your stay

Get access to the important information about your stay, whenever you need it.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your backoffice system does not have this feature.

Checkin

Guests can start preparing for their stay from day one, using the online check-in process to check their details and upload their identification information

Checkout

Things to do

Help your guests get more out of their stay by informing them digitally what’s on offer nearby.

Things to do

Use the Virtual Concierge to let your guests know what they can do around the property.

Information on your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.

Information about your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.