Briguest’s Virtual Concierge, more than just a Chatbot for hotels

In the last years, customer service in the hotel sector has been transforming and adapting to the needs of the today’s market. 

Offering digital experiences is nowadays a necessity because users have become more reliant of technology to manage their everyday lives.   

Many hotels around the world have started to implement digital guest servicing solutions to offer a better guest experience, as is the case of chatbots for hotels 

Today we explain what a Virtual Concierge is and how you can increase your hotel’s revenue by implementing artificial intelligence technology. 

You will also discover why Briguest’s Virtual Concierge is much more than just a chatbot for hotels 

Read on… 

 

What is a chatbot? 

 

chatbot is a software program that can have a human like conversation, using artificial intelligence to understand the users request and find the best response. 

One of the great advantages of chatbots is that, unlike most humans, they are available 24/7 and can typically respond instantly to 85% of the users requests in a choice of different languages.  

The term “chatbot” is sometimes used to refer to virtual assistants in general or specifically those accessed via online chat. 

In most cases, online chat programs can offer a great way to respond to the most common questions, removing the repetitive burden from staff, but most use a standard Q&A response template and do not allow customisation options or to enter into complex dialogues. 

 

Intelligent virtual assistants 

 

There are also intelligent virtual assistants that offer a higher level of customisation and automation, able to answer more complex, personalized questions. 

For example, a guest could ask Briguest’s Virtual Concierge something like “what is the outstanding amount of my bill”.

With integration into the hotel PMS system, they can get an answer automatically without having to contact the front desk. If online payment is available, then you can also speed up the checkout process, saving you from queueing up again! 

As you interact with a Virtual Concierge, you can receive suggestions for products or services with a targeted and personalized sales process. 

The Briguest Virtual Concierge stores all interaction data, helps you to understand the needs of your guest and to be able offer a better guest experience and increase the revenue of your hotel. 

When you know the needs of your customers it is much easier to meet all their demands.  

 

Virtual Concierge provides valuable data and analysis to predict and understand the behavior of your guests

 

The reports will help you know and understand the demands to offer a more complete experience.  

If the guest feels that they are getting the best attention and personalised service, they are likely to want to repeat the experience and will not mind spending a little more. 

 

Briguest’s Virtual Concierge, a platform capable of creating a targeted sales process

Briguest’s Virtual Concierge is more than just a chatbot for hotels

 

It is a truly innovative artificial intelligence platform. 

It is a multichannel system that allows you to have the Virtual Concierge not only on the web, but also in an app, on Facebook, or other popular channels. 

Briguest’s Virtual Concierge allows you to personalize every offering for a more exclusive service. 

One of the most outstanding features and differential points between a simple chatbot for hotels and Briguest’s Virtual Concierge is the targeted sales system that can be created. 

It is also possible to add to the Briguest Virtual Concierge external services or products that allow the hotel to generate more revenue 

 

Success stories speak for themselves 

 

One of the success stories of hotels that have implemented Briguest’s Virtual Concierge, has been Eagle Aruba Resort & Casino.  

In Briguest we have developed for them an action plan to establish an improved approach to the hotel’s service offering. 

Thanks to the digitalization of services, Eagle Aruba has been able to offer greater security and well-being to guests, guaranteeing them total comfort and a more contactless experience. 

This has allowed the hotel to generate more revenue. 

 

There are many ways to increase your hotel’s revenue with the Briguest Virtual Concierge platform!   

Contact us so we can assist you in your digital transformation process. 

hello@briguest.com 

 

 

Things to do

Help your guests get more out of their stay by informing them digitally what’s on offer nearby.

Things to do

Use the Virtual Concierge to let your guests know what they can do around the property.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your backoffice system does not have this feature.

Checkin

Guests can start preparing for their stay from day one, using the online check-in process to check their details and upload their identification information

Checkout

Information on your stay

The Virtual Concierge can integrate into most modern reservation systems, allowing the guest to manage the important information about their stay.

Information about your stay

Get access to the important information about your stay, whenever you need it.

Property portfolio

The customised views allow you to tailor the information based on your unique selling points to help you stand out against the competition.

Property portfolio

With customised views, you can show the information that matters most – the amenities that are included, the location or information on the cleaning protocols used.

Much more

The best way to find out about all the additional features is to request a demonstration and see them for yourself

In the meantime, here are some of the additional features.

The best way to find out about all the additional features is to request a demonstration and see them for yourself.

If you already have a digital service or process that you would like to integrate, talk to us about integration – it brings the Virtual Concierge alive! Most modern digital systems have an API interface that allows us to talk to it such as;

Housekeeping

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Check the status of the room

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Room Service

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Increase your room service revenue by creating special offers that you can update as often as needed.

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkin

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkout

When it’s time to leave, you can perform an online Check-Out.

Information on your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.

Information about your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.