Cybersecurity and Artificial Intelligence in hotels

The Importance of cybersecurity on virtual assistants

  Considering that today, the 30th of november we celebrate cybersecurity day, we wanted to take this opportunity to mention the importance of protecting systems, networks and any other program  related to the management of hotels with artificial intelligence.  Hotels count with a large number of confidential information and data which alerts cybercriminals.   One of the main reasons why cyberattacks occur is to obtain economic benefits. However, this might vary. Whatever the reason is, economic and personal losses are reasurred.   This is why now more than ever it is fundamental to protect ourselves from this vulnerabilities as  we become more aware from the consequences that this  issue might bring.    Consequences of cyberattacks   Loss of trust from guests  Less clients will want to make a reservation in the hotel if they feel that their information won´t be protected.  Economic losses Because of the loss of trust generated from the guests, this might also affect the reputation and image of the hotel, which eventually might lead them to have  economic repercussions.   Inactivity  Since the word spreads easily, this might last days, weeks or even months, depending on the time they take to recover from this … Read more

How to up-sell and cross-sell with Briguest´s Virtual Concierge

cross selling and upselling with briguest virtual concierge

When mentioning cross-selling and up-selling, we refer to marketing strategies that boost up sales. Within the hospitality sector, these techniques are highly used because they help you increase not only customer satisfaction, but also the hotel´s bottom-line. However, to achieve these results it is very important to make correct use of these concepts, which is … Read more

Use the Briguest Virtual Concierge service and gain huge benefits for your hotel

briguest virtual concierge service

The hotel sector has seen an explosion of new technologies recently that will forever change the way that guests engage with hotels. In our past article we wrote about what is a Virtual Concierge and the difference between a simple chatbot. Click here if you want to read the complete article  Briguest’s Virtual Concierge, more … Read more

Briguest’s Virtual Concierge, more than just a Chatbot for hotels

chatbot for hotels virtual concierge

In the last years, customer service in the hotel sector has been transforming and adapting to the needs of the today’s market.  Offering digital experiences is nowadays a necessity because users have become more reliant of technology to manage their everyday lives.    Many hotels around the world have started to implement digital guest servicing solutions to offer a better guest experience, as is the case of chatbots for hotels.   Today … Read more

5 benefits of implementing check-in online for your hotel

Online check-in or pre-checkin in hotels is a process increasingly implemented by hotels to improve the guest experience, reduce waiting times and obtain valuable data prior to the guest arrival

Online check-in or pre-checkin in hotels is a process increasingly implemented by hotels to improve the guest experience, reduce waiting times and obtain valuable data prior to the guest arrival. And in the post COVID- 19 era, digitizing processes to minimize physical contact and crowds is a necessity. For this reason, today we talk about … Read more

Eagle Aruba Resort & Casino have chosen the Briguest Virtual Concierge as their guest engagement solution!

We are pleased to announce that Eagle Aruba Resort & Casino has chosen the Briguest Virtual Concierge as their guest engagement solution.   General manager, Richard Roy, describes the Virtual Concierge as “revolutionary” and a key part of their Stay Safe, Stay Healthy and Stay Comfortable commitment.   “One of the key challenges for hotels … Read more

Things to do

Help your guests get more out of their stay by informing them digitally what’s on offer nearby.

Things to do

Use the Virtual Concierge to let your guests know what they can do around the property.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your backoffice system does not have this feature.

Checkin

Guests can start preparing for their stay from day one, using the online check-in process to check their details and upload their identification information

Checkout

Information on your stay

The Virtual Concierge can integrate into most modern reservation systems, allowing the guest to manage the important information about their stay.

Information about your stay

Get access to the important information about your stay, whenever you need it.

Property portfolio

The customised views allow you to tailor the information based on your unique selling points to help you stand out against the competition.

Property portfolio

With customised views, you can show the information that matters most – the amenities that are included, the location or information on the cleaning protocols used.

Much more

The best way to find out about all the additional features is to request a demonstration and see them for yourself

In the meantime, here are some of the additional features.

The best way to find out about all the additional features is to request a demonstration and see them for yourself.

If you already have a digital service or process that you would like to integrate, talk to us about integration – it brings the Virtual Concierge alive! Most modern digital systems have an API interface that allows us to talk to it such as;

Housekeeping

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Check the status of the room

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Room Service

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Increase your room service revenue by creating special offers that you can update as often as needed.

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkin

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkout

When it’s time to leave, you can perform an online Check-Out.

Information on your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.

Information about your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.