Discover the Virtual Concierge – where Contactless means Contact More for the hotel

Technology innovations for guest servicing and engagement that were just beginning to roll out before the coronavirus, have now turned into technology needs as companies seek to digitalise their information and limit guest interactions during their stay.

 

Guest Apps in particular have become increasingly important in the way hoteliers manage the information and services they provide to their guest.

 

The Virtual Concierge is a guest engagement platform that uses a chatbot to deliver content and answers guest questions using their natural language.

A web-based Content Management System allows the hotel to digitalise their information, reducing the need for paper and providing real-time information, updates, promotions and much more.

 

The Virtual Concierge allows the guest to access self-service features such online check-in, room service, housekeeping services with integration into the hotels Backoffice systems.

 

The Virtual Concierge offers contactless features that turn into Contact more engagement for the hotel.

 

Here are our top 5 features of the Virtual Concierge, but with so much more to discover, why not arrange a demo to get a customised demonstration of all the features and benefits it can bring to your business.

 

 

We understand that every hotel is different, and the services they provide are sometimes unique. That’s why we have made the Virtual Concierge total customizable so that it can be tailored to the individual needs of each hotel.

The best way to find out about all the additional features and benefits is to request a demonstration and see them for yourself.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkin

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkout

When it’s time to leave, you can perform an online Check-Out.

Room Service

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Increase your room service revenue by creating special offers that you can update as often as needed.

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Housekeeping

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Check the status of the room

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Much more

The best way to find out about all the additional features is to request a demonstration and see them for yourself

In the meantime, here are some of the additional features.

The best way to find out about all the additional features is to request a demonstration and see them for yourself.

If you already have a digital service or process that you would like to integrate, talk to us about integration – it brings the Virtual Concierge alive! Most modern digital systems have an API interface that allows us to talk to it such as;

Property portfolio

The customised views allow you to tailor the information based on your unique selling points to help you stand out against the competition.

Property portfolio

With customised views, you can show the information that matters most – the amenities that are included, the location or information on the cleaning protocols used.

Information on your stay

The Virtual Concierge can integrate into most modern reservation systems, allowing the guest to manage the important information about their stay.

Information about your stay

Get access to the important information about your stay, whenever you need it.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your backoffice system does not have this feature.

Checkin

Guests can start preparing for their stay from day one, using the online check-in process to check their details and upload their identification information

Checkout

Things to do

Help your guests get more out of their stay by informing them digitally what’s on offer nearby.

Things to do

Use the Virtual Concierge to let your guests know what they can do around the property.

Information on your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.

Information about your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.