Eagle Aruba Resort & Casino have chosen the Briguest Virtual Concierge as their guest engagement solution!

We are pleased to announce that Eagle Aruba Resort & Casino has chosen the Briguest Virtual Concierge as their guest engagement solution.

 

General manager, Richard Roy, describes the Virtual Concierge as “revolutionary” and a key part of their Stay Safe, Stay Healthy and Stay Comfortable commitment.

 

“One of the key challenges for hotels is responding to guests’ questions quickly and the Virtual Concierge now gives us a way to deliver the next level in guest service.

We can offer our guests easy access to the latest information, special offers, safety protocols, and get insights into every interaction which allows us to exceed the guest’s expectations by really knowing what they want during their stay with us.

The recently renovated property features spacious one, two, and three-bedroom suites overlooking a central landscaped courtyard and expansive free-form swimming pools.

 

Visitors to this tropical paradise can use the Virtual Concierge to find all the information about how to make the most of the island’s rich heritage. Eagle Beach is ranked fourth in the Caribbean and number seven in the world in the “best beach” category by TripAdvisor’s® 2020 Travellers’ Choice Awards.

With the Virtual Concierge, food lovers can find the numerous recommended restaurants, inspired by the destination’s diverse cultural influences.

For more information about the Virtual Concierge, contact us today hello@briguest.com

 

Things to do

Help your guests get more out of their stay by informing them digitally what’s on offer nearby.

Things to do

Use the Virtual Concierge to let your guests know what they can do around the property.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your backoffice system does not have this feature.

Checkin

Guests can start preparing for their stay from day one, using the online check-in process to check their details and upload their identification information

Checkout

Information on your stay

The Virtual Concierge can integrate into most modern reservation systems, allowing the guest to manage the important information about their stay.

Information about your stay

Get access to the important information about your stay, whenever you need it.

Property portfolio

The customised views allow you to tailor the information based on your unique selling points to help you stand out against the competition.

Property portfolio

With customised views, you can show the information that matters most – the amenities that are included, the location or information on the cleaning protocols used.

Much more

The best way to find out about all the additional features is to request a demonstration and see them for yourself

In the meantime, here are some of the additional features.

The best way to find out about all the additional features is to request a demonstration and see them for yourself.

If you already have a digital service or process that you would like to integrate, talk to us about integration – it brings the Virtual Concierge alive! Most modern digital systems have an API interface that allows us to talk to it such as;

Housekeeping

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Check the status of the room

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Room Service

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Increase your room service revenue by creating special offers that you can update as often as needed.

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkin

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkout

When it’s time to leave, you can perform an online Check-Out.

Information on your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.

Information about your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.