Virtual Concierge

A digital communication platform that allows the guest to communicate with the hotel before, during and after their stay.

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Everything in one place​

Enhance the guest experience with everything they need in one place.

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Before the stay

Make the most of pre-stay opportunities by offering information and services to your guests before they arrive.

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Get Instant answers

The AI powered assistant gives your guests instant answers to their most common questions 24/7 in their chosen language.

The assistant also helps the guest to find exactly what they are looking for. All they have to do is ask.

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Anywhere Service

Why restrict the delivery to just the room? With the Virtual Concierge guests can select where to have their order delivered, meaning that they can order food to their room or a cocktail by pool.

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Cross-selling & Up-selling

Turn every interaction into an opportunity.

Increase your revenue by offering up-selling and cross-selling opportunities which can be tailored to the guests needs. Recommend services and items that your guests want based on the reservation status or profile.

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Housekeeping

Allow your guest to schedule their room clean, order amenities or even choose from the digital pillow menu.

The Virtual Concierge is the modern solution to this service which allows the guest to use their mobile phone to access all the housekeeping services.

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Get creative with your content

The content management system (CMS) allows you to configure every aspect of the Virtual Concierge.

Its simple to use so it’s has never been easier to give your guests up-to-date information, offers and updates.

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Get Powerful insights

Every interaction with the Virtual Concierge collects valuable data . This data provides valuable insights to help understand the behavior of your guests and predict trends.

When you know the needs of your guests, it is much easier to exceed their expectations.

1 / 8

Everything in one place​

Digitalise, transform and enhance the guest experience with everything they need is in one place.

2 / 8

Before the stay

Make the most of pre-stay opportunities by offering information and services to your guests before they arrive.

3 / 8

Get Instant answers

The AI powered Chatbot gives your guests instant answers to their most common questions 24/7 in their chosen language.

The Chatbot also helps the the guest to find exactly what they are looking for. All they have to do is ask.

4 / 8

Anywhere Service

Why restrict the delivery to just the room? With the Virtual Concierge guests can select where to have their order delivered, meaning that they can order food to their room or a cocktail by pool.

5 / 8

Cross-selling & Up-selling

Turn every interaction into an opportunity.

Increase your revenue by offering up-selling and cross-selling opportunities which can be tailored to the guests needs. Recommend services and items that your guests want based on the reservation status or profile.

6 / 8

Housekeeping

Allow your guest to schedule their room clean, order amenities or even choose from the digital pillow menu.

The Virtual Concierge is the modern solution to this service which allows the guest to use their mobile phone to access all the housekeeping services.

7 / 8

Get creative with your content

The content management system (CMS) allows you to configure every aspect of the Virtual Concierge.

Its simple to use so it’s has never been easier to give your guests up-to-date information, offers and updates.

8 / 8

Get Powerful insights

Every interaction with the Virtual Concierge collects valuable data . This data provides valuable insights to help understand the behavior of your guests and predict trends.

When you know the needs of your guests, it is much easier to exceed their expectations.

Why Virtual Concierge

Hotels are facing new challenges, more demanding guests and changing consumer behaviour. Here are some of the top benefits of implementing the Virtual Concierge.

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Increase the guest satisfaction

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Increase in-room revenue

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Reduce operational costs

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Reduce service delivery times

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New digital business models and revenue streams

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Contactless Guest Journey to Limit human interaction

We are looking for hotel partners that understand the benefits of a successful Virtual Concierge implementation in their hotel, are willing to share their experience and become important influencers in the solution.

Early adopters will receive free installation, a dedicated team for onboarding and up to 3 months usage for free.

  • Dedicated resources assigned including a project manager.

  • Implementation at no cost.

  • Chatbot training during the length of the trial.

  • Up to 3 month free trial.

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Early adopter program

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Download our brochure!