The hotel sector has seen an explosion of new technologies recently that will forever change the way that guests engage with hotels.
In our past article we wrote about what is a Virtual Concierge and the difference between a simple chatbot. Click here if you want to read the complete article Briguest’s Virtual Concierge, more than just a Chatbot for hotels – briguest.com
Today, we want to talk about how using the Briguest Virtual Concierge service will make you gain huge benefits for your hotel.
Do you know what are your guests looking for?
This is the first question you need to ask if you want to give the best customer service to your clients.
If you know what your guests are looking for when they travel, this will make it easier for you to offer a better user experience.
Knowing if a guest prefers champagne or wine when they order room service will allow you to offer them a catalogue of personalized products to make them feel better cared for and special.
This is possible if you implement a Virtual Concierge.
If you want to know how exactly our Briguest Virtual Concierge works, read this article Virtual-Concierge – Brintia
5 main benefits for your hotel when using the Briguest Virtual Concierge
Increase your hotel’s revenue
If a guest feels comfortable and well cared for it´s going to increase your revenue in extra services that your hotel offers.
Include all the information you want about products or services in your virtual concierge. Think about the questions your customers would like to have answered and offer them personalized services and products.
Easily make changes and updates
Be creative! Any information you want the customer to know about, you can include it in the virtual concierge. You can update your offerings at any time depending on the weather, the season or any special events that are taking part. This flexibility guarantees the maximum customer satisfaction.
24/7 customer service
The hospitality industry is all about people and service, so think of the Virtual Concierge as a new member of your customer care staff. We know that with the reduction in staffing and the need for instant responses, implementing a Virtual Concierge can complement your existing workforce. The great thing is they are available 24/7 and never tire of answering the same thing.
Improve your brand image
With Briguest’s Virtual Concierge, you can give a 5-star service that will increase your brand image and help you stand out as an innovative leader in a fiercely competitive industry. Guests will remember the hotels that cared for them and offered them memorable experiences. After all, that is what holidays are all about.
Contact us today and ask for your free three-month trial….
And find out about all the benefits a Virtual Concierge can bring to your business!