Use the Briguest Virtual Concierge service and gain huge benefits for your hotel

The hotel sector has seen an explosion of new technologies recently that will forever change the way that guests engage with hotels.

In our past article we wrote about what is a Virtual Concierge and the difference between a simple chatbot. Click here if you want to read the complete article  Briguest’s Virtual Concierge, more than just a Chatbot for hotels – briguest.com

Today, we want to talk about how using the Briguest Virtual Concierge service will make you gain huge benefits for your hotel.

 

Do you know what are your guests looking for?

 

This is the first question you need to ask if you want to give the best customer service to your clients.

If you know what your guests are looking for when they travel, this will make it easier for you to offer a better user experience.

Knowing if a guest prefers champagne or wine when they order room service will allow you to offer them a catalogue of personalized products to make them feel better cared for and special.

This is possible if you implement a Virtual Concierge.

If you want to know how exactly our Briguest Virtual Concierge works, read this article Virtual-Concierge – Brintia

 

5 main benefits for your hotel when using the Briguest Virtual Concierge

 

  1. Increase your hotel’s revenue

If a guest feels comfortable and well cared for it´s going to increase your revenue in extra services that your hotel offers.

  1. Personalized experiences

Include all the information you want about products or services in your virtual concierge. Think about the questions your customers would like to have answered and offer them personalized services and products.

 

  1. Easily make changes and updates

Be creative! Any information you want the customer to know about, you can include it in the virtual concierge. You can update your offerings at any time depending on the weather, the season or any special events that are taking part. This flexibility guarantees the maximum customer satisfaction.

  1. 24/7 customer service

The hospitality industry is all about people and service, so think of the Virtual Concierge as a new member of your customer care staff. We know that with the reduction in staffing and the need for instant responses, implementing a Virtual Concierge can complement your existing workforce. The great thing is they are available 24/7 and never tire of answering the same thing.

 

  1. Improve your brand image

With Briguest’s Virtual Concierge, you can give a 5-star service that will increase your brand image and help you stand out as an innovative leader in a fiercely competitive industry. Guests will remember the hotels that cared for them and offered them memorable experiences. After all, that is what holidays are all about.

 

Contact us today and ask for your free three-month trial….

And find out about all the benefits a Virtual Concierge can bring to your business!

www.briguest.com

Things to do

Help your guests get more out of their stay by informing them digitally what’s on offer nearby.

Things to do

Use the Virtual Concierge to let your guests know what they can do around the property.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your backoffice system does not have this feature.

Checkin

Guests can start preparing for their stay from day one, using the online check-in process to check their details and upload their identification information

Checkout

Information on your stay

The Virtual Concierge can integrate into most modern reservation systems, allowing the guest to manage the important information about their stay.

Information about your stay

Get access to the important information about your stay, whenever you need it.

Property portfolio

The customised views allow you to tailor the information based on your unique selling points to help you stand out against the competition.

Property portfolio

With customised views, you can show the information that matters most – the amenities that are included, the location or information on the cleaning protocols used.

Much more

The best way to find out about all the additional features is to request a demonstration and see them for yourself

In the meantime, here are some of the additional features.

The best way to find out about all the additional features is to request a demonstration and see them for yourself.

If you already have a digital service or process that you would like to integrate, talk to us about integration – it brings the Virtual Concierge alive! Most modern digital systems have an API interface that allows us to talk to it such as;

Housekeeping

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Check the status of the room

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Room Service

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Increase your room service revenue by creating special offers that you can update as often as needed.

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkin

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkout

When it’s time to leave, you can perform an online Check-Out.

Information on your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.

Information about your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.