Virtual Concierge: Be prepared to service your guests post COVID 19

Are you ready to serve your guests post COVID 19?

It’s true to say that every hotel has now implemented safety protocols to help guests feel more safe and secure. Many have made their check-in processes more efficient by implementing check-in services online and digitalising information through the use of the web, mobile APPs, or guest servicing solutions. And while social distancing measures stay in place, guests will continue to demand more contactless and self-service features to be able to limit the human interaction.

With the Virtual Concierge, your guests can access all of the hotel information digitally, make in-room purchases, and get all the latest news and exclusive offers straight from their mobile phone.

 

 

Suddenly something that was implemented for safety reasons, now becomes a convenience that guests appreciate.

 

 

“Guests have been wanting many of these features for years, but the hotel industry has been slow to adopt them. The old days of long queues at the check-in desk and receiving all the hotel information on paper are kind of nostalgic” says John Gutierrez, Business Development Director of the Virtual Concierge. “Having a hard copy directory in the room showing all the hotel services available is great unless you are not in the room”

Digital information is easier to manage and distribute, and the content can be kept fresh and relevant so going paperless is not only good for the environment, it’s good for the guest also.

 

The Virtual Concierge has a simple to use Content Management System that allows the hotel to create and update the content quickly and easily including;

 

Get creative with your Room Service items – you can add/remove items based on demand or even the season. Add dishes for all the holidays – Christmas, Easter, Thanksgiving, or just Burger Friday!

 

 

 

 

Create special offers and promotions. Slow day at the SPA? Send out a special promotion to your guests to boost sales.

 

 

 

Raining outside? Searches for “What to do” is going to soar. Be prepared with lots of hotel activities that will increase your revenue.

 

Keep the Kids entertained. Guests with young families will appreciate all the information on your kid’s activities. When the kids are having fun, guaranteed the parents are too – and that translates to loyal, returning guests and lots of 5* Trip Advisor reviews.

 

Get ready to serve your guests post COVID.

 The hotel industry is resilient, and people will have a greater desire to travel in 2021. So, while guest occupancy levels are lower, this is the perfect time to review your post COVID processes and procedures and look at technology solutions to improve efficiencies and increase guest satisfaction.

 

If you are looking to digitalize your information and offer a complete guest communication and engagement platform with contactless features. Look no further than the Virtual Concierge.

 

Book your personalized demonstration today and see all the features and benefits of the Virtual Concierge.

Written by: John Gutierrez’ Virtual Concierge Business Director

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkin

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkout

When it’s time to leave, you can perform an online Check-Out.

Room Service

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Increase your room service revenue by creating special offers that you can update as often as needed.

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Housekeeping

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Check the status of the room

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Much more

The best way to find out about all the additional features is to request a demonstration and see them for yourself

In the meantime, here are some of the additional features.

The best way to find out about all the additional features is to request a demonstration and see them for yourself.

If you already have a digital service or process that you would like to integrate, talk to us about integration – it brings the Virtual Concierge alive! Most modern digital systems have an API interface that allows us to talk to it such as;

Property portfolio

The customised views allow you to tailor the information based on your unique selling points to help you stand out against the competition.

Property portfolio

With customised views, you can show the information that matters most – the amenities that are included, the location or information on the cleaning protocols used.

Information on your stay

The Virtual Concierge can integrate into most modern reservation systems, allowing the guest to manage the important information about their stay.

Information about your stay

Get access to the important information about your stay, whenever you need it.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your backoffice system does not have this feature.

Checkin

Guests can start preparing for their stay from day one, using the online check-in process to check their details and upload their identification information

Checkout

Things to do

Help your guests get more out of their stay by informing them digitally what’s on offer nearby.

Things to do

Use the Virtual Concierge to let your guests know what they can do around the property.

Information on your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.

Information about your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.