Virtual Concierge: Data Driven Decision making with analytics and reports

 

 

Are your customers’ questions being answered quickly and correctly? Are they happy? What are the most common questions they ask?

 

One of the great features of the Virtual Concierge is that every single guest interaction is stored in real-time. This data provides valuable insights on guest behavior which in turn brings lots of opportunities.

 

Hotels operate in a very competitive market so must take full advantage of all the data that is available. The data that is generated from interactions with the Virtual Concierge can help the business understand;

 

  • What are the most common questions asked?
  • What are the most popular offers viewed?
  • What services get the most requests?
  • What are the most popular food dishes?
  • What services are being requested that you do not offer?

 

Only when you store every interaction can you get this level of insights which we exploit with the use of the powerful business intelligence tool – Microsoft PowerBI. With

 

Guest feedback is another vital metric for the hotel, but unless there’s an incentive to do so, people don’t want to spend their time completing surveys or guest satisfaction questionnaires.

The Virtual Concierge offers the perfect opportunity for you to gather feedback from your guests. It softens the approach to gathering feedback by naturally introducing questions into their conversations and storing every interaction for analysis.

In summary

 

  • When you really know what your customer wants, you can easily meet their needs and exceed their expectations.

 

  • The Virtual Concierge provides value Insights that offers better trend predictions based on guest behavior.

 

  • Real-time statistics helps the business understand what guests are asking for, or what services they are looking for, even If they are not on offer.

 

Want to know more about the Virtual Concierge or how we can help you make data-driven decisions with the use of Business Intelligence tools? Talk to us hello@virtualconcierge.ai

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkin

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your PMS system does not have this feature.

Checkout

When it’s time to leave, you can perform an online Check-Out.

Room Service

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Increase your room service revenue by creating special offers that you can update as often as needed.

Many hotels already offer room service using the traditional “menu in the room and telephone” but the Virtual Concierge is the modern solution to this service.

Housekeeping

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Check the status of the room

The Virtual Concierge allows you to transform your paper processes for new digital processes the guest can perform on their own device.

Much more

The best way to find out about all the additional features is to request a demonstration and see them for yourself

In the meantime, here are some of the additional features.

The best way to find out about all the additional features is to request a demonstration and see them for yourself.

If you already have a digital service or process that you would like to integrate, talk to us about integration – it brings the Virtual Concierge alive! Most modern digital systems have an API interface that allows us to talk to it such as;

Property portfolio

The customised views allow you to tailor the information based on your unique selling points to help you stand out against the competition.

Property portfolio

With customised views, you can show the information that matters most – the amenities that are included, the location or information on the cleaning protocols used.

Information on your stay

The Virtual Concierge can integrate into most modern reservation systems, allowing the guest to manage the important information about their stay.

Information about your stay

Get access to the important information about your stay, whenever you need it.

Checkin & Checkout

Guests can perform a pre check-in or full check-in via the Virtual Concierge – even if your backoffice system does not have this feature.

Checkin

Guests can start preparing for their stay from day one, using the online check-in process to check their details and upload their identification information

Checkout

Things to do

Help your guests get more out of their stay by informing them digitally what’s on offer nearby.

Things to do

Use the Virtual Concierge to let your guests know what they can do around the property.

Information on your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.

Information about your stay

The mobile phone is the one thing that most guest carry with them no matter where they go, so they will always have access to the Virtual Concierge.