Virtual Concierge: Data Driven Decision making with analytics and reports



Are your customers’ questions being answered quickly and correctly? Are they happy? What are the most common questions they ask?


One of the great features of the Virtual Concierge is that every single guest interaction is stored in real-time. This data provides valuable insights on guest behavior which in turn brings lots of opportunities.


Hotels operate in a very competitive market so must take full advantage of all the data that is available. The data that is generated from interactions with the Virtual Concierge can help the business understand;


  • What are the most common questions asked?
  • What are the most popular offers viewed?
  • What services get the most requests?
  • What are the most popular food dishes?
  • What services are being requested that you do not offer?


Only when you store every interaction can you get this level of insights which we exploit with the use of the powerful business intelligence tool – Microsoft PowerBI. With


Guest feedback is another vital metric for the hotel, but unless there’s an incentive to do so, people don’t want to spend their time completing surveys or guest satisfaction questionnaires.

The Virtual Concierge offers the perfect opportunity for you to gather feedback from your guests. It softens the approach to gathering feedback by naturally introducing questions into their conversations and storing every interaction for analysis.

In summary


  • When you really know what your customer wants, you can easily meet their needs and exceed their expectations.


  • The Virtual Concierge provides value Insights that offers better trend predictions based on guest behavior.


  • Real-time statistics helps the business understand what guests are asking for, or what services they are looking for, even If they are not on offer.


Want to know more about the Virtual Concierge or how we can help you make data-driven decisions with the use of Business Intelligence tools? Talk to us