There are many obvious advantages to digitalising information, especially during these Covid times. News is now mostly consumed via an APP and scanning a QR code to get the restaurant menu is now commonplace. We wonder why this was not a thing before, it’s certainly easier and more hygienic for the customer and also saves the restaurant on printing costs.
We are also increasingly environmentally conscious but at the same time, we want the convivence of having as much information available to us. So, when we created the Virtual Concierge, we wanted to make sure that the information could be managed easily, and content updated without the need for a degree in computing.
SIMPLE TO USE CMS.
Our first priority was to make our Content Management System simple to use. This allows the business to be more proactive with their promotions and offers, get more creative with their room service offerings, and keep their guests informed.
CREATE YOUR OWN INFORMATION CATEGORIES.
For total flexibility, you can easily create your own information categories to group your information together. Whether it’s to show your Covid Protocols, your SPA offerings, or where you can play golf. These new categories are synchronized with the Language Understanding service with a simple click of a button.
So, when a guest asks “where can I play golf” – they will be shown the results
KEEP GUESTS INFORMED OF YOUR COVID POLICIES AND PROCEDURES.
During this uncertain time, it can be hard to keep your customers informed of the ever-changing circumstances. By providing up-to-date information, policies, and procedures digitally, you can remove the burden on your staff to answer enquires by phone or email. This information can also show your commitment to a safe stay experience.
PROMOTE YOUR 3rd PARTY ACTIVITIES
You can easily promote your 3rd party activities and this can even provide a new income stream through collaboration agreements.
It’s always a good idea to have your activities ready for all weather conditions. If it rains, you will have a lot of guests looking for interesting things to do! You can set up all your rainy-day activities and simply activate them when it starts to rain. Your guests will really appreciate your efforts.
Having up-to-date digital information that you can easily manage will allow you to provide your customers with all the information they need for a safe and enjoyable stay through their most trusted device – their phone.
Want to find out how the Virtual Concierge can help digitalise all your information?